Payroll Manager

ROLE DESCRIPTION TITLE Payroll Manager
– GlobalView Managed Services.
REPORTS TO Operations Manager of Client Services Position

Summary
A Payroll Professional that manages the delivery payroll services to a base of clients with the GlobalView Managed Services Team.
The Payroll Manager oversees the daily Managed Service payroll processes to ensure accurate processing and timely delivery of payment against a pre-defined SLA.
The Payroll Manager is a key point of escalation for the client organization and manages the relationship to ensure Quality targets are met.
The manager deals with internal ADP departments such as Implementation, Application Support and Contact Centre.

Responsibilities: Provide leadership, coordination, and leadership of team members and work activities for Manages Services. Ensure activities are performed in a manner that meets ADP and/or client requirements while adhering to ADP standards. Management :
• Interview, select, and perform on-boarding activities.
• Evaluate, define, manage, and consistently improve associate performance through coaching, feedback, and developmental activities.
• Define and execute on associate training programs.
• Achieve and maintain a high level of departmental teamwork and motivation.
• Ensure adherence to SAS70 standards.. Work Management and Coordination:
• Monitor and manage work activity within the CRM system to ensure effective and timely work assignment and completion.
• Conduct periodic reviews of work activity for quality control; identify and enact targeted improvements as required.
• Conduct resource planning and scheduling.
• Ensure effective and quality transition of new clients into Managed Services.
• Work effectively across GlobalView and ADP business groups to resolve issues Client Management Activities:
• Effectively set, manage, and deliver on client expectations.
• Define and administer process that identifies, tracks, and manages issue for clients.
• Monitor client satisfaction through direct client contact and client surveys. Enact improvement plans as necessary to achieve required objectives.
• Effectively manage escalations from clients.
• Participate and/or lead Monthly Client Operations Meetings.

Qualifications:
Minimum of 2 years work experience in leading teams or departments in a complex, dynamic environment.
Stong knowledge of Brazilian payroll.
Knowledge of Argentine payroll a plus.
Proven capability in effectively managing and meeting client expectations.
Proven ability to select, develop and motivate teams of diverse individuals.
SAP R/3 HR, PY module functional experience a plus.
Prior experience in a global organization a plus Strong ability to effectively select, develop and lead associates.
Ability to prioritise tasks and time management skills, ability to work across competing priorities.
Proven ability to work collaboratively to accomplish results.
Ability to define, develop and communicate operational standards.
Strong self initiative and highly motivated individual
Excellent written and oral communication skills Fluency in Portuguese and English Fluency in Spanish is a plus Ability to effectively organize work environment Ability to work in a high demand, dynamic environment Occasional travel (10-20%)
Education: High School

Job Category: Customer/Client Service

Area of Interest: General Client Services

`Maiores informações: https://www.adpcorp.apply2jobs.com/ProfExt/index.cfm?fuseaction=mExternal.showJob&RID=26215