Global Service Desk, Technical Analyst

Ajilon is a leader in professional IT staffing with over 70 offices globally and 10 in Canada.
We match top-tier job seekers with leading companies in contract assignments and permanent careers
Global Service Desk, Technical Analyst
Permanent
Montreal
Start: as soon as possible
The ideal candidate will speak excellent English and good Portuguese.
SUMMARY OF RESPONSIBILITIES:

This position provides support to facilitate the operation of the Americas Global Service Desk (GSD) in support of standard IT solutions (software and hardware) and related business processes. GSD Technical Analyst will perform the role of primary point of contact for all customers addressing support requests (Technical and non SAP applications), making preliminary analysis, incident classification, dispatching and ensuring that all services are delivered according to Service Level Agreements.

QUALIFICATIONS:
- University degree, or equivalent
- Fluent English is essential
- Fluent Portuguese is desirable; other languages are highly appreciated
- Minimum two years experience working in an IT discipline, preferably in the areas of desktop support and customer service.
- Knowledge of Microsoft operating systems, MS Office software and local network concepts and functionality.
- Knowledge of corporate business and production systems an asset
- Capability to use a service desk management application to fulfill the role of specialist.
- Intermediate knowledge about all services provided by the GSD for which the service desk provides the customer interface, and ability to support the delivery on one or more services
- Excellent telephone and written communication skills, reliability, with a customer service attitude.
- The nature of the service desk will require some flexibility in working hours
as well as rotational weekend support

http://www.ajilon.ca/en/career-center/jobs/job5379

Maiores informações: http://www.workopolis.com/EN/job/11306398