Payroll Manager

About ADP

Automatic Data Processing, Inc. is one of the world's largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source.

Visit www.adp.ca to learn more about the company!

Position Summary

A Payroll Professional that manages the delivery payroll services to a base of clients with the GlobalView Managed Services Team. The Payroll Manager oversees the daily Managed Service payroll processes to ensure accurate processing and timely delivery of payment against a pre-defined SLA. The Payroll Manager is a key point of escalation for the client organization and manages the relationship to ensure Quality targets are met. The Manager deals with internal ADP departments such as Implementation, Application Support and Contact Centre.

Responsibilities

Provide leadership, coordination, and leadership of team members and work activities for Manages Services.
Ensure activities are performed in a manner that meets ADP and/or client requirements while adhering to ADP standards.
Interview, select, and perform on-boarding activities.
Evaluate, define, manage, and consistently improve associate performance through coaching, feedback, and developmental activities.
Define and execute on associate training programs.
Achieve and maintain a high level of departmental teamwork and motivation.
Ensure adherence to SAS70 standards.
Monitor and manage work activity within the CRM system to ensure effective and timely work assignment and completion.
Conduct periodic reviews of work activity for quality control; identify and enact targeted improvements as required.
Conduct resource planning and scheduling.
Ensure effective and quality transition of new clients into Managed Services.
Work effectively across GlobalView and ADP business groups to resolve issues.
Effectively set, manage, and deliver on client expectations.
Define and administer process that identifies, tracks, and manages issue for clients.
Monitor client satisfaction through direct client contact and client surveys. Enact improvement plans as necessary to achieve required objectives.
Effectively manage escalations from clients.
Participate and/or lead Monthly Client Operations Meetings.
Competencies

Knowledge, Experience, and Skills:

Required:

Minimum of 2 years work experience in leading teams or departments in a complex, dynamic environment.
Strong knowledge of Brazilian payroll.
Proven capability in effectively managing and meeting client expectations.
Proven ability to select, develop and motivate teams of diverse individuals.
Strong ability to effectively select, develop and lead associates.
Ability to prioritise tasks and time management skills, ability to work across competing priorities.
Proven ability to work collaboratively to accomplish results.
Ability to define, develop and communicate operational standards.
Strong self initiative and highly motivated individual.
Excellent written and oral communication skills.
Occasional travel (10-20%).
Ability to effectively organize work environment.
Ability to work in a high demand, dynamic environment.
Preferred:

Knowledge of Argentine payroll
Fluency in Portuguese and/or Spanish
SAP R/3 HR, PY module functional experience
Prior experience in a global organization
Note to Job Seekers

Please note that any offer of employment will be conditional upon a background check, including a criminal record check.

Please apply through www.adp.ca

Maiores informações: http://careerbeacon.com/search/en/-1/-1/7/-1/0/-1/-1/-1/-1/50/3/MB1003157811