Customer service agent (Logistics Team - Portuguese)

Terms of Employment: Permanent, Full Time, Shift, Weekend, Day, Evening
Salary: $14.00 Hourly for 37.5 hours per week, Other Benefits
Anticipated Start Date: As soon as possible
Location: Halifax, Nova Scotia (3 vacancies )
Skill Requirements:
Education: Completion of high school, Some college/CEGEP/vocational or technical training, Completion of college/CEGEP/vocational or technical training, Some university, Completion of university
Credentials (certificates, licences, memberships, courses, etc.): Not required
Experience: 7 months to less than 1 year
Languages: Speak English, Read English, Write English
Work Setting: Private sector, Public sector
Business Equipment and Computer Applications: Windows, General office equipment, Electronic mail, Electronic scheduler, Word processing software, Database software, Internet browser
Specific Skills: Answer inquiries and provide information to customers, Explain the type and cost of services offered, Issue receipts and other forms, Receive and log complaints, Investigate complaints, Arrange for refunds and credits, Access and process information, Maintain records and statistics, Order supplies and maintain inventory
Security and Safety: Criminal record check
Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Repetitive tasks, Manual dexterity, Attention to detail
Work Site Environment: Confined spaces, Noisy
Transportation/Travel Information: Public transportation is available
Work Location Information: Urban area
Other Languages: Portuguese, Spanish
Essential Skills: Reading text, Document use, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information, Computer use, Continuous learning
Other Information:Bilingual/Multilingual. CSR will answer incoming calls, emails and web-based inquiries from North & South America. responding & resolving customer's inquiries, dispatching service & sales calls.
Employer: Blue Ocean Contact Centers
How to Apply:
Please apply for this job only in the manner specified by the employer. Failure to do so may result in your application not being properly considered for the position.
Contact Name: Please apply on line to www.blueocean.ca
Online: http://www.blueocean.ca
Business Profile: We are award-winning industry leader. As 2010 Sllver medalist of Outsourcer of the Americas, we provide solutions for great international companies.
Web Site: http://www.blueocean.ca