help desk analyst - systems

Work place
355 Ste-Catherine O.Montréal (Québec)H3B1A5
Main functions
Idea, a Division of Modis Canada Inc., is a specialty division of Adecco, the world’s leader in workforce solutions. Idea has been a premier provider of Information Technology solutions in Canada since 1978. With over 350 employees and 40,000 square feet, our Montreal Solutions Center is equipped to deliver reliable Remote Monitoring support and Service Desk support to all of our international clients in over 50 countries worldwide. The Idea culture is one in which we take pride in our work and focus on performance, flexibility and providing an exceptional customer experience. This creates an atmosphere that fosters personal and professional growth. Idea is seeking team players committed to providing world class IT technical support. If you or someone you know is passionate about information technology and customer service then the Montreal Solutions Center is the place for you. We do offer various full time job opportunities, competitive benefits, flexible work schedule, a friendly environment with employee lounges and game rooms, paid training programs that would allow you to enhance your skills, a growing environment, and a job location that is accessible by Metro as we are conveniently located in downtown Montreal. Idea is recruiting for a SERVICE DESK ANALYST: As a Service Desk Analyst you will be responsible for providing technical support for the resolution or escalation of desktop/workgroup related problems; provide the initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation, including setup, installation, and configuration of desktop hardware and software.
Requirements and working conditions
Educational level :
Collegial (Attestation)In the process of finishing the last yearYears of experience related to the job offer :7 to 11 months experienceDescription of qualifications : Minimum of 1 year previous experience providing Service Desk support Minimum of 1 year previous experience providing customer service and/or working in a call centre General knowledge of hardware and software components General knowledge of broadband and internet-based applications Strong problem solving skills Ability to apply strong verbal and written communication skills in English and German is mandatory You must be available to work day and night shift; 24/7
Languages asked for :
spoken languages : Englishwritten languages : English
Other languages or details : Spanish, Italian, German, French, Japanese, Mandarin, Portuguese, Russian is considered an assetSalary offered : to be discussedNumber of hours per week : 30,00
Job status :
permanentfull timeday, nightJob start date : 2011-08-22
Communication
Means of communication :
fax telephone : 514-848-6238E-mail (electronic mail) : msc_hr@ideagsc.comAdditional information : Please submit your resume to msc_hr@ideagsc.com. All salaries including incentives will be discussed during the interview process. Only candidates who are selected for an interview will be contacted. Thank you for your interes