Technical support (Portuguese/French/English)

Must Have Skills:Bilingual (English/French) - (2-3Y)Help Desk - (2-3Y)Portuguese - (3-5Y)Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.Qualifications: Must be available 24 x 7, 40 hours per weekMust be fluent in portuguese and English. French is an asset for the role. One or more years of technical training in computer supportZero or more years of technical or customer support experienceExperience working with company products and operating systemsExperience with solving computer-related problemsExperience with company escalation policyOther Qualifications:Interpersonal skills to interact with customers and team membersCommunications skillsOrganization skills to balance and prioritize workAnalytical and problem solving skillsAbility to work in a team environment sandra.benhamou@randstad.ca